11 Pro Max Apple ID Issues

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11 Pro Max Apple ID Issues

Hello, I need help with an iPhone 11 pro max that is currently signed into an Apple ID that I deleted about two years ago. At the time, the account had the wrong age set, which triggered parental controls, and now I cannot sign out of the Apple ID as it is deleted.

Since the Apple ID no longer exists, I cannot sign out using the passcode. How can I remove the old Apple ID from my iPhone so I can sign in with a new one and regain full access to my device?

iPhone 11 Pro Max, iOS 18

Posted on Nov 24, 2025 6:53 PM

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Answer 1

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Limnos

Level 10

426,017 points

Nov 24, 2025 6:58 PM in response to Rkamd

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Read the requirements and steps for an Activation Lock support request at: https://al-support.apple.com/#/additional-support Apple says you need to have "proof of purchase documentation” and “proof of ownership documentation”, but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” User reports on this community indicate that typically Apple will ONLY accept an original receipt issued by Apple or an Apple Authorized Reseller. Presumably this is the only kind Apple can authenticate against fraud since Apple is not involved in third party sales. Apple recommends that you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support

If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

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