استرداد حسابي

Hello,

I see you apparently have an account access problem but have not provided the exact error message which would indicate a specific solution. The support article If your Apple Account is locked, not active, or disabled - Apple Support has solutions for three frequently encountered reasons for an account to be disabled/locked/not-active:

● If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”you might be able to request reactivation by tapping Continue right from the alert, if available. If that does not work, Apple provides a link for this specific issue. Tap or click here and choose a self-help or contact method ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .

● If your account has been disabled for “security reasons” the solution is to reset your password as outlined in this document: If you forgot your Apple Account password - Apple Support

If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple Account password - Apple Support ) to regain access to your account. More detail in —> Activation Lockout Issues - Apple Community For additional assistance from Apple Security, read: Contact Apple Support - Apple Support

● If your account says “Account [is] locked”, or it is inactive, you might be able to request access to your account by tapping Request Access right from the alert. If that does not work, this link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626

or by telephone at one of the numbers in this support article --> Contact Apple Support - Apple Support

Additional reasons (e.g., “This account is locked and can't be used “):

● According to various posts, Apple may permanently lock accounts for other reasons (very broadly outlined in section VII-B of Legal - iCloud - Apple ). That may be the case here if none of the previous reasons apply to you. If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is interpreting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the support article. You will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.

In this situation you may be able to still use your equipment with a new account or even no account at all. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

*Apple recommends you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/HT202711

● If you deactivated your account, see the section about "Can I reactivate my account?" —> https://support.apple.com/HT208503

If it's another reason then post here with details.

If you have gotten the message in the AppStore, that your Apple Account has been disabled for Media & App purchases, you will have to contact the official Apple Support about that, only they can access your personal data.

Use the blue link below as a start:

...

If you see a message that says "Your Media & Purchases account has been disabled", request reactivation for help.

...

copied from: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

Of choose the phone number for your region form this Apple page:

Contact Apple for support and service - Apple Support

In case your Apple Account has been disabled, have a look at this article:

If your Apple Account is locked, not active, or disabled - Apple Support

Carol B. wrote:

If you prefer to troubleshoot in your own language, then please try the link below to Apple Support.

إذا كنت تفضل استكشاف الأخطاء وإصلاحها بلغتك الخاصة، فيرجى تجربة الرابط أدناه إلى دعم Apple.

دعم Apple الرسمي

You may wish to note that in my posts I omit the regionalization coding in support article URLs. Even if the titles appear in English in my posts, if a person has their account set to a different region and clicks on a link, the document version for that region will appear as per their account settings. You will see the English language version but somebody with their account set to Arabic will see the support article in their language (if available).

If you prefer to troubleshoot in your own language, then please try the link below to Apple Support.

إذا كنت تفضل استكشاف الأخطاء وإصلاحها بلغتك الخاصة، فيرجى تجربة الرابط أدناه إلى دعم Apple.

دعم Apple الرسمي

Limnos wrote:

You may wish to note that in my posts I omit the regionalization coding in support article URLs. Even if the titles appear in English in my posts, if a person has their account set to a different region and clicks on a link, the document version for that region will appear as per their account settings. You will see the English language version but somebody with their account set to Arabic will see the support article in their language (if available).

Good to know, Limnos. There is no way for me to know that because when I tap a link, it goes to English - US ... because that's where I am.

Carol B. wrote:

Good to know, Limnos. There is no way for me to know that because when I tap a link, it goes to English - US ... because that's where I am.

I use Firefox as my browser and I know in it if I mouse over a link it shows the URL in the bottom left of the page. You can set this in Safari by going to View in the menubar > Show Status Bar

You can then see that there is no /en-us/, or whatever, in the links I provide. Apple will then take you to the version based on your country setting. I'll admit that most people here use URLs that force you to a specific region's page. It usually doesn't matter, but in a few cases there could be region-specific advice in a support document. I avoid making any assumptions and simply provide worldwide compatible links instead of directing a user who may be in Canada (most don't say where they are) to an article that may be written for users in India.