Apple ID disabled but no recovery email.

Hi, so I have an old iPad Air, which I purchased in 2014 from the UK. It was disabled, so I connected it to iTunes and recovered it. Then I got the activation lock and I entered my old Apple ID and password, but it said my Apple account has been disabled for security reasons. The problem is I dont have the old recovery email, nor do I know the answers to the security questions. In this case, what should I do? I currently live in Iraq.

Posted on Nov 21, 2025 1:39 PM

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Question marked as Top-ranking reply

Posted on Nov 21, 2025 1:52 PM

There are 2 ways to remove the Activation Lock:

  • Get access to the account. With security questions being asked, it means that Two Factor Authentication is not being used and recovery of the account is not likely without the answers to the Security Questions.
  • Request Activation Lock removal. This is done through the link below and in most cases that is going to require the original purchase receipt from Apple or Authorized Apple Seller.

https://al-support.apple.com/#/al/agreement

4 replies
Question marked as Top-ranking reply

Nov 21, 2025 1:52 PM in response to ghadeer19

There are 2 ways to remove the Activation Lock:

  • Get access to the account. With security questions being asked, it means that Two Factor Authentication is not being used and recovery of the account is not likely without the answers to the Security Questions.
  • Request Activation Lock removal. This is done through the link below and in most cases that is going to require the original purchase receipt from Apple or Authorized Apple Seller.

https://al-support.apple.com/#/al/agreement

Nov 21, 2025 1:53 PM in response to ghadeer19

ghadeer19 wrote:

Hi, so I have an old iPad Air, which I purchased in 2014 from the UK. It was disabled, so I connected it to iTunes and recovered it. Then I got the activation lock and I entered my old Apple ID and password, but it said my Apple account has been disabled for security reasons. The problem is I dont have the old recovery email, nor do I know the answers to the security questions. In this case, what should I do? I currently live in Iraq.

read here If your Apple Account is locked, not active, or disabled - Apple Support

Nov 21, 2025 4:02 PM in response to ghadeer19

Several years ago Apple transitioned to using two factor authentication instead of security questions. You can continue to use security questions if you already use them and they are working for you, but if you have problems then they no longer get direct support. You can try the directions in this support article If you forgot the answers to your Apple ID security questions - Apple Support but the article is labeled "archived" and may contain information that no longer applies. If the instructions work then fine; if they do not (e.g., you see “not enough information”*) then you will have no option but to change to the newer security method, if you can. Over the past few years Apple has been persistently encouraging users to switch to the newer two factor authentication security system. For those who have disregarded their encouraging, Apple will likely only help you to now change to two factor authentication, if even that is possible. Follow the instructions in the "Turn on two-factor authentication for your Apple ID" section in this support article --> Two-factor authentication for Apple Account - Apple Support to try to change to two factor authentication.

If you still need help, contact Apple Account support at this link ➞ https://getsupport.apple.com/?caller=cups&PGF=PGF63005

Select "Other Apple Account Topics", then "Security concerns or account compromised." This will give you a chat or telephone call option.


If Apple cannot, or will not, help you transition to two factor authentication then it is quite possible you will have to simply abandon the old account and everything it contained. In that case, if you were using the Find My service, the Activation Lock support request support article at: - https://al-support.apple.com/#/additional-support may at least let you regain use of your equipment. If not, you will also have to say goodbye to that as well.


Good luck!


*See the third page of this discussion Unable to Reset Apple ID Security Questio… - Apple Community Some people talk about getting out of a “loop” by logging in a different way. I am not really following what they are talking about but maybe you can see if it helps.


Apple ID disabled but no recovery email.

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