How to unlock an iCloud account with a forgotten Gmail but different year of birth?

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Level 1

4 points

How to unlock an iCloud account with a forgotten Gmail but different year of birth?

Hello, my friend and I are discussing a problem. She has an old iCloud account with Gmail, but she hasn't used Gmail for a long time, her phone has been found and now it is locked, she enters a different year of birth and cannot unlock it, and what can I do to unlock it? The login remembers the password but still doesn't let me. I'm attaching a screenshot of the ft that allows me to unblock it, but as I said, it doesn't remember the gmail login and won't restore it, and as far as I understand, the year of birth is not in my account.

iPhone SE, iOS 26

Posted on Nov 21, 2025 12:28 PM

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Answer 1

Limnos

Level 10

427,337 points

Nov 21, 2025 1:02 PM in response to vaida50

Click on "unlock account" and follow the instructions. If you do not have the required information you are welcome to contact Apple for assistance but realize you are the the same position that a criminal would be in who was trying to get access to an account, so you must be able to convince Apple that you are the true account owner.

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

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