Hello, I’ve been having an issue with Apple Music for several days now. When I try to play any song, nothing happens — the track doesn’t start, the progress bar doesn’t move, and there’s no sound at all. I tried playing one song, another, a third — nothing. I restarted my phone and my computer — no change. I restarted the app — still nothing. Music won’t play either on my phone or on my computer.
How can I fix this? My subscription is paid.
Songs not playing in Apple Music : How can I fix this? My subscription is paid.
Check whether your internet connection signal shows you have a strong signal, or not.
If needed : check with your provider.
Check whether or not there's an Apple Music outage (a green dot means it's ok) :Apple - Support - System Status
Else: Wondering whether updating your iPhone or computer to the newest compatible version may help.
You can check for updates in Settings (or Systm Settings on a Mac) > General > Software updates.
Reminder: It is wise to back-up data before updating the OS version.
Keeping devices updated often side-steps issues.
Check you are signed in to your iPhone with the correct Apple Account you use for Music:
Sign in to your Apple Account on the web or in your device settings - Apple Support
Check you are signed in to the Apple Music app: Subscribe to Apple Music - Apple Support
Eg: says:
iPhone:
Mac
PC
______________________________
If needed: Music Support Website : (info. / support / contact options etc.)
(There's a "get Support" link at the bottom of the website: (link below:)
Songs not playing in Apple Music : How can I fix this? My subscription is paid.
Check whether your internet connection signal shows you have a strong signal, or not.
If needed : check with your provider.
Check whether or not there's an Apple Music outage (a green dot means it's ok) :Apple - Support - System Status
Else: Wondering whether updating your iPhone or computer to the newest compatible version may help.
You can check for updates in Settings (or Systm Settings on a Mac) > General > Software updates.
Reminder: It is wise to back-up data before updating the OS version.
Keeping devices updated often side-steps issues.
Check you are signed in to your iPhone with the correct Apple Account you use for Music:
Sign in to your Apple Account on the web or in your device settings - Apple Support
Check you are signed in to the Apple Music app: Subscribe to Apple Music - Apple Support
Eg: says:
iPhone:
Mac
PC
______________________________
If needed: Music Support Website : (info. / support / contact options etc.)
(There's a "get Support" link at the bottom of the website: (link below:)
Songs not playing in Apple Music
