Mail app: Can't re-enter Exchange password after update

Has anything changed from iOS 26.x with regard to the native email client's Exchange configuration update flow?

For example:

  • The Exchange profile is pushed to the device.
  • The Mail client prompts the user to enter the password for the Exchange account.
  • If the user cancels this prompt and doesn't enter a password, then later navigates to Settings > Apps > Mail > Mail Accounts > [Exchange account] > Account Settings > Advanced Settings, there should generally be an option to re-enter the password (before 26.x)

However, starting from iOS 26.x, we observe that the Email field is already populated with <domain>\userid (if a domain is used), as well as the description and no option to enter the password. Instead, there is only a "Next" button, which, when clicked, displays a message: "Invalid Email Address - Enter a valid address for this account."


If i click out of that box, then you get the option to enter the password option.




iPad, iPadOS 17

Posted on Nov 20, 2025 6:01 AM

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Mail app: Can't re-enter Exchange password after update

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