Payment method wont let me re-add my previous method it keeps saying "The iTunes Store is unable to process purchases at this time"

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Level 1

4 points

Payment method wont let me re-add my previous method it keeps saying "The iTunes Store is unable to process purchases at this time"

Hi, I’m reaching out because I received a billing problem notice last Friday for my Apple Music subscription, and I want to ask why the system keeps showing the message “The iTunes Store is unable to process purchases at this time” whenever I try to renew my payment method using GCash. I tried removing and re-adding my payment method to fix the issue, and I even cancelled my subscription thinking it would help, but the same error still appears and my GCash payment method can no longer be added. Could you help me understand why the system won’t accept it and how I can restore my payment method so I can reactivate my Apple Music subscription? Thank you.

iPhone 13, iOS 26

Posted on Nov 19, 2025 9:35 AM

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Answer 1

Limnos

Level 10

427,343 points

Nov 19, 2025 9:37 AM in response to Xyanide

Use this link to check the status of Apple’s various services and servers —>

Apple - Support - System Status

If that doesn't provide a reason, ask Apple

Refer to this page for Apple Support for different countries ➔

Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" in regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

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Answer 2

Limnos

Level 10

427,343 points

Nov 20, 2025 3:38 AM in response to Xyanide

This is a user to user forum so other than checking system status I have no more idea than you do as to why that message would persist, hence my added suggestion to contact Apple. ;-)

Might not hurt to restart your device, Sometimes that clears strange errors.

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Answer 3

Xyanide Author

Level 1

4 points

Nov 19, 2025 5:37 PM in response to Limnos

I checked the System Status link you provided, and everything appears to be running normally. After that, I tried adding my payment method again, but it still didn’t work and now it says my account is temporarily unavailable.

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Answer 4

Xyanide Author

Level 1

4 points

Nov 19, 2025 5:57 PM in response to Xyanide

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