Greetings, My account is locked and nothing I try is allowing me access to my media and purchases (everything else seems fine).
I have changed my password maybe 10 times already, but I have no access to Apple Music, Apple TV. Apple Store or ITunes, it just keeps saying I am locked out of my Apple account even though everything else works!
please help
iPhone 14 Pro Max, iOS 26
Hello,
If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .
or for additional telephone contacts refer to: Contact Apple Support - Apple Support
The special contact link I provided above is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. If it does not work for you, try using the link in the support article or contact Apple starting at the top level general support link at Contact - Official Apple Support . 😉
If it is another reason, post with more details.
This is a solution specific to this issue which is not the same issue as a security locked account which has the change password solution.
Hello,
If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .
or for additional telephone contacts refer to: Contact Apple Support - Apple Support
The special contact link I provided above is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. If it does not work for you, try using the link in the support article or contact Apple starting at the top level general support link at Contact - Official Apple Support . 😉
If it is another reason, post with more details.
This is a solution specific to this issue which is not the same issue as a security locked account which has the change password solution.
I cannot access my media and purchases
