Need help with third-party refund

divyanjali225 wrote:

not Refund yet.can you check it

If the refund was directly from a third-party and the purchase and refund happened outside of the app store, then Apple is not involved, and you will have to pursue this with the vendor and with your bank.

Learn how to ⇢ Request a Refund.

NOTE: Refunds are not guaranteed, they are the exception.

According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.

Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

Note—Once a decision has been made on your refund request, you will get a follow up email from Apple.

Learn how to ⇢ Check Refund Status.

Final Note:

I have written a detailed user-tip on this subject that goes into greater detail.

See ▶︎ Request A Refund for more.

Good luck! 👋🏼😉

Smiliñ 😎 Brian

This support article explains how to check the status of a refund for apps or content that you bought from Apple, and how long it takes to receive a refund if you are granted one --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

Apple says, "After you request a refund you'll receive a status update by email within 48 hours." Have 48 hours passed? IF your refund is approved (with a few exceptions Apple does not automatically grant refunds), the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Since the article specifically says "statement", which for me is the thing that arrives monthly in my mailbox, I wonder if you check your daily card transactions if you might see it earlier?

For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".

If you need to contact Apple about this, click on this link --> https://getsupport.apple.com/?PGF=PGF63006&category_id=SC0060&symptom_id=23390 If that one does not work, try: Choose your country or region - Official Apple Support and choose a path that gets assistance from Apple staff. The people responding on this forum are users like yourself and can’t do anything more than advise you.