unable to add gmail account on apple mail

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hydmac2020 Author

Level 1

4 points

unable to add gmail account on apple mail

unable to add gmail account in apple mail on Mac. tried running first aid, updated to latest Mac OS, checked imap enabled on gmail settings on web and contents privacy option is set to off in system settings.

when adding account it opens browser and I signed in successfully, it shows options where I can tick mark mail, calendar, contacts and notes. All the options are grayed out and im unable to tick any of those.

screenshot attached for reference.

MacBook Air 15″, macOS 26.1

Posted on Nov 16, 2025 9:23 PM

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Answer 1

Limnos

Level 10

427,355 points

Nov 17, 2025 6:47 AM in response to hydmac2020

Check these possibilities:

● If an app or feature on your device is not working, not appearing, or is restricted (grayed out), a frequent reason is it may have been disabled using Screen Time, or by a technology administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple Account is grayed out in Settings, or you can't sign out - Apple Support

Tap your Settings app > Screen Time > Content & Privacy Restrictions > scroll to Accounts > tap Allow Changes and turn on.

- If the device is managed (check: Settings > General > VPN (or Profiles & Device Management), contact the technology department of the organization that is doing the managing.

● Situation where a VPN was preventing action —> Unable to sign out of my Apple ID on my i… - Apple Community

To test for this, remove the VPN entirely, don’t just turn it off.

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