Quartiles game not saving progress

Three days in a row. Once you earn over 100 points it deletes all progress unless you find all the words. Have to use screen shots to stay on top of progress once app is closed.

Works for me on today’s game, too.

For earlier games, like Thursday’s, it starts in the same state as before, with missing progress. But adding another word, exiting, and re-entering the game saves fresh progress.

I figured it didn’t need an iOS update to get fixed.

I just used the Apple Support app to report this as it is an Apple News feature, not a separate app. The Ai system agent was excellent and asked me a series of set up questions to be sure I was set up and using Quartiles properly. After I checked each set up and use question asked and responded “yes” to the Ai agent, the agent asked if I wanted this to be reported to engineering. When I said yes, the agent said it would be reported and suggested that I install future updates that might resolve the issue. Last, the agent asked if I want to be notified if there was more information to be shared about the issue. Wow, very impressive! Now, if Apple will just fix Quartiles as well as they appear to have set up Ai agents in the Apple support app!

The solution that worked for me was to uninstall then reinstall the Apple News app.

Now Quartiles works fine, but I lost my game history.

Now it says I’m Expert for two days. It’s actually over 470 days.🤨

For assistance with third-party apps (including games), check for app and iOS updates, then contact the app vendor.

Contact a third-party vendor - Apple Support

Happening to me, too Submitted a bug on the support page that another comment linked to.

Right now I’m taking screenshots when I get below 5 remaining words. Doesn’t reflect well on Apple’s internal testing that this got broken.

[Edited by Moderator]

I don’t think the AI agent knows this, but I doubt it’ll need to be an iOS update. It’s happening on both 18 and 26, at least (don’t know about 17). My guess is that it’s either a server-side issue or whatever mini-web app that News loads for Quartiles (if that’s how they make it).

The solution that worked for me was to uninstall then reinstall the Apple News app.

Now Quartiles works fine, but I lost my game history.

Now it says I’m Expert for two days. It’s actually over 470 days.🤨

Apple support app recommends following:

Go to apple.com/feedback, select “iPhone,” and fill out the form. You can include your device model and iOS version to help provide more information about your experience.

GeorgiePoorgie wrote:

it’s Apple’s quartiles game.

Then here: Product Feedback - Apple or maybe Apple Support.

Yes - a few days ago, whenever I leave and come back to Quartiles, it takes me back to just at the last quartile word I had finished, but no other words are recovered even though I’d almost completed the puzzle. PLEASE FIX THE BUG. Obviously, this is a new issue so should be able to be fixed.

PS, I just added in my support chat a request that Apple restore providing the total number of players when a player looks at the global leaderboard. Also, I think that Apple will respond to the squeakiest wheel. If other users add their voice by reporting these glitches, there is more likely to be a swift response. In case you don’t have the Apple Support App, here is a link to it in the App Store: https://apps.apple.com/us/app/apple-support/id1130498044

Apple’s AI support app suggests this:

Go to apple.com/feedback, select “iPhone,” and fill out the form. You can include your device model and iOS version to help provide more information about your experience.

what a pain!

Started for me once I upgraded to OS 26.1. Silly me. I waited for 26.1 assuming it would fix bugs in 26.0.

Seems to be back to normal today 11.22.25