Cannot add digital ID to Wallet

Your digital id cannot be added to wallet at this time.


Trying to add U.S Passport.

Went through all the steps fine. Submitted for verification and 30 seconds later got this error.

iPhone 15

iOS 26.1

iPhone 15 Pro Max, iOS 26

Posted on Nov 14, 2025 3:11 PM

Reply
2 replies

Nov 20, 2025 9:09 AM in response to PanduhMan

I would suggest that the “live photo” taken and verified during the process be done properly and be essentially the same as the photo on the actual ID. Those live photos are used to verify your face with the one on the actual license to prevent fraud. If your face has altered (beard, lack of beard, glasses, etc.) that may be the issue.

Cannot add digital ID to Wallet

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