Apple instructed me to I did then refund denied twice

Question

Level 1

4 points

Apple instructed me to I did then refund denied twice

I purchased YouTube Music Premium by mistake, thinking it was YouTube Premium. Apple Support’s own instructions told me to cancel and repurchase, which resulted in an accidental subscription charge. The automated refund system denied it twice, and two advisors told me the case could not be escalated further. This is an error caused by Apple’s guidance, and I am requesting a one-time courtesy refund. Please review manually

Posted on Nov 12, 2025 6:25 PM

Reply

Answer 1

Limnos

Level 10

425,801 points

Nov 12, 2025 8:11 PM in response to Yuffb

According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “

Apple does not participate on this forum.

Reply

Answer 2

Yuffb Author

Level 1

4 points

Nov 12, 2025 11:53 PM in response to Limnos

Thank you kindly, I certainly will do so.

Reply