Unable to complete in-app purchases in Diablo Immortal

Question

Level 1

6 points

Unable to complete in-app purchases in Diablo Immortal

When attempting to buy content through the in game Shop in the game Diablo Immortal I get the error.

"Your Purchase Could Not Be Completed For assistance, contact iTunes Support at www.apple dot com/support/itunes/ww."

and then

"Something went wrong during the unlock process. Restarting the game may resolve the issue. (Error code:SKErrorDomain An unknown error occured)."

This is the only app this error occurs in for me on my iPad. It also occurs on my iPhone 15 Pro running the same OS so it appears to be an Apple issue with my account and the game.

I can purchase anything - any other app - from the iOS App Store and in game content on other games like Marvel Puzzle Quest and other apps so this is ONLY occuring with the game Diablo Immortal. My credit cards have $$ on them. Apple Pay set up correctly. I have funds in my apple account so it SHOULD work. I have an iPad Pro 11" 3rd Generation running iOS 26.1 and the game is running at the latest version.

iPad Pro

Posted on Nov 12, 2025 4:30 PM

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Answer 1

Niel

Community+ 2025

Level 10

740,801 points

Nov 12, 2025 5:09 PM in response to meremortal

The only two specific causes of this I've seen mentioned here are having a fraud flag on an account or reaching a purchase limit, neither of which can be corrected from the customer's end. In any case, the transaction is being processed on Apple's servers, not Blizzard's, so it's an Apple issue.

(261893)

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Answer 2

Niel

Community+ 2025

Level 10

740,801 points

Nov 12, 2025 5:41 PM in response to meremortal

A limit to how many items can be bought in any given application in a specific time period.

(261895)

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Answer 3

Niel

Community+ 2025

Level 10

740,801 points

Nov 12, 2025 4:37 PM in response to meremortal

The people on these boards are mostly other customers and won't know why you're getting that message. Click here and choose an option to contact Apple Support.

(261892)

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Answer 4

meremortal Author

Level 1

6 points

Nov 12, 2025 4:51 PM in response to Niel

Hi, I've already tried Apple Support a number of times. They offer platitudes and say I need to speak to Blizzard and it's not Apple's problem. When I address Blizzard on the issue they respond in kind saying it's Apple's issue. Neither wants to assist with even trying to solve the issue (no actual attempt to resolve the issue). I've posted here in the hope of getting an actual response from an actual human being who may have had this same issue and found a way past it :)

Thankyou for your response.

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Answer 5

meremortal Author

Level 1

6 points

Nov 12, 2025 5:41 PM in response to Niel

Interesting. Fraud is not the issue from where I sit as it's 100% my account/my money unless they have mistakingly placed a fraud flag on the account. If there was a fraud flag on the account would it not then cause all purchases to fail? The fact it is only happening on Diablo Immortal says to me it may be the purchase limit you refer to. What is a purchase limit? Does Apple have a limit on the amount of in game purchases someone can make in a game? Or the amount of $$ spent?

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