Apple TV 4K not finding Thread Border

I have an Apple TV4K 3rd gen, model number : MN873B/A. It’s shows up in my Home app but I can’t add Eve smart switches even though I’ve been all through the online help. The Eve app doesn’t connect either. They both say they can’t find a Thread Border router.

Posted on Nov 12, 2025 11:27 AM

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Posted on Nov 12, 2025 6:49 PM

I have an Apple TV4K 3rd gen, model number : MN873B/A.

That seems to be the Wi-Fi-only model A2737, that doesn’t support Thread. It is the other “Wi-Fi + Ethernet” model A2843 that is also a Thread Border Router. Instead, the A2737 can work with Wi-Fi and Bluetooth HomeKit/​Matter accessories.

Apple TV 4K (3rd generation) technical specifications - Apple Support (A2737, A2843)

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support

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Question marked as Top-ranking reply

Nov 12, 2025 6:49 PM in response to Maxx11

I have an Apple TV4K 3rd gen, model number : MN873B/A.

That seems to be the Wi-Fi-only model A2737, that doesn’t support Thread. It is the other “Wi-Fi + Ethernet” model A2843 that is also a Thread Border Router. Instead, the A2737 can work with Wi-Fi and Bluetooth HomeKit/​Matter accessories.

Apple TV 4K (3rd generation) technical specifications - Apple Support (A2737, A2843)

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support

Apple TV 4K not finding Thread Border

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