Transfer failed and ended up with Activation lock, Even with proof of purchase activation lock not removed

JerrySwat wrote:

Yep this can be user to user forum. However, I can see still official Apple support team can answer for my queries since their product only issue is there.

Apple's official Activation Lock support people did answer you – through the channels they normally use for responding to Activation Lock support requests. They sad that whatever you submitted (such as an invoice for purchase of AppleCare+ was not sufficient proof of ownership of the phone.

You tell us that "Am invoice of purchase iPhone perhaps from Apple unauthorized seller." If the receipt for the phone is from an unauthorized seller, I would expect Apple to reject an Activation Lock support request. Anyone with a stolen iPhone could make up a receipt from some unknown seller, and if Apple accepted those receipts as sufficient to remove the lock, it would undermine Activation Lock's theft deterrent value.

You are gong to have to satisfy Apple; remember the credentials you used to lock the phone – or, if you can't, live with a locked phone.

JerrySwat wrote:

Apple Care info of owner is also legitimate with that only Apple enabling the transfer of Apple Care from existing owner to new owner.

in addition nowhere Apple didn’t mentioned they can’t consider the receipt of Apple Care. Let Apple Official Support team say they are enabling apple care without any verification then we can talk here whether considering the Apple Care + invoice is valid or not.

Again, AppleCare and device ownership are two different things. That's why Apple has a separate procedure for transferring an AppelCare policy. You could sell a device but not transfer Applecare to the new owner. AppleCare would be under your name but the device would no longer belong to you.

JerrySwat wrote:

I guess you might not read the response fully. I didn’t stated apple care in mobile. I was referring the invoice given by Apple store when you extend your apple care from apple store which have device owner name, serial number etc. I submitted that as well still I got default statements only rather get unlocking support.

An invoice for AppleCare+ (what you seemed to say that you submitted) is not the same as an receipt from Apple or an Apple Authorized Reseller for the original sale of the phone.

In any event, Apple did not seem to believe that you submitted sufficient proof of ownership. They – not you or us – are the ones who have say over whether to remove Activation Lock.

JerrySwat wrote:

Again if you are able give valid answers share it else leave it. Let Apple officials confirm in this public forum that they can’t accept their own invoice as proof of ownership or stating without verification only they enabling Apple Care.

Apple does not contribute here where you will see any confirmation. This site is made up of users just like you. To speak to Apple directly, you need to initiate through the appropriate channels.

Contact Apple Support - Apple Support

As stated already, Apple does accept their own Purchase invoice as proof of ownership. You are trying to use Proof of AppleCare coverage as proof of ownership and that is what has been denied. You can certainly get AppleCare coverage on a device when purchased from an unauthorized seller, where that purchase receipt, or AppleCare coverage would not qualify for Activation Lock removal. It is also not clear why you do not have the original purchase receipt from Apple or Authorized Apple Seller and simply submitted that to have your device unlocked.

An AppleCare receipt is simply not valid for proof of device ownership. You'll need to provide your purchase receipt, invoice, for carrier contract as indicated in the response. It appears that you have already been given the answer multiple times. Have you submitted your device purchase receipt or invoice from Apple or an Apple Authorized Reseller?

Having Applecare on a device does not necessarily mean you are the device's owner. Apple will apparently only accept such proof if presented as a receipt from Apple or an Apple authorized vendor. Having a box is proof of nothing.

Note that it is conventional to use sentence structure in English and it makes reading your posts a lot easier. In turn, you are more likely to get responses. ;-)

It sees that your invoice may not be sufficient. You'll need to submit your receipt from Apple or an Apple authorized reseller.

Re: “Can anyone from official Apple support team answer the question towards given scenario below.”

This is a user to user forum. Apple is largely not here except to moderate it, and nobody is likely to post an official response here.

However, “ If no other documentation is available, we will be unable to proceed with your request” seems clear enough. You have gotten an official answer, even if it is not the one you want.

Talk about claiming people are not reading posts… again your AppleCare receipt is proof there is AppleCare on the device, not that you own the device. Apple has a separate process for transferring AppleCare Transfer your AppleCare plan - Apple Support so device and AppleCare ownership are not one and the same.

Many years ago Apple might reply on this forum but only after several days if nobody else responded first. They no longer do that and will now only put a boilerplate reply here if there is a personal safety issue. Then they just tell you to contact official Apple support.

You are welcome to contact Apple but they appear to have a very strict policy when it comes to device unlocking. Refer to this page for Apple Support for different countries ➔

Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" in regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

Where did you originally by the iPhone from? Not the AppleCare for the phone, but the phone itself.