You would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assess your iPad. Here you will be in the best possible place to explore your available options:
Genius Bar Reservation and Apple Support Options - Apple
If your iPad was purchased directly from Apple, in most countries/regions you have 14-days within which to unconditionally return the item for exchange of refund. If your new iPad is confirmed to have a fault, you would be well advised to exchange the iPad for a new replacement while you have the opportunity to do so.
Upon expiry of 14-days, Apple's warranty reserves the right to exchange the iPad for a reconditioned item of the same model and specification - although consumer rights legislation may affect the potential remedies available to you.
