Why does the entire playlist disappear after I cancel my subscription? The first time, I accepted it, losing music I'd saved for years. But the second time, I simply forgot to reconnect, adding new songs and creating a new playlist, and everything was deleted again, irreversibly. I don't want to use this app in that case. I want a refund for the last month.
iPhone 17, iOS 26
When you cancel a music subscription, Apple does not save any of your information and the playlists and downloaded music will be removed. There have been complaints that other companies are saving your information even after you quit using their service, and that has been seen as a privacy issue.
If you don't want that to happen, don't let your subscription lapse. If you think Apple should be saving your information even after you are not a current subscriber, then you are probably making the right decision to not use the service. You can let Apple know how you feel here:
You can request a refund here, but that is not guaranteed.It appears you used the service just fine the last month and had complete access. You only own the music that you purchase and music downloaded from any streaming service is not yours, so there is no money lost there.
Request a refund for apps or content that you bought from Apple - Apple Support
When you cancel a music subscription, Apple does not save any of your information and the playlists and downloaded music will be removed. There have been complaints that other companies are saving your information even after you quit using their service, and that has been seen as a privacy issue.
If you don't want that to happen, don't let your subscription lapse. If you think Apple should be saving your information even after you are not a current subscriber, then you are probably making the right decision to not use the service. You can let Apple know how you feel here:
You can request a refund here, but that is not guaranteed.It appears you used the service just fine the last month and had complete access. You only own the music that you purchase and music downloaded from any streaming service is not yours, so there is no money lost there.
Request a refund for apps or content that you bought from Apple - Apple Support
It's wonderful. But before, even when I didn't renew my subscription, everything was fine even after a long time. This embarrassing thing only happened recently. I used it and was delighted, unfortunately.
All music in the app disappeared
