iphone16promax stopped synchronizing with the macbook pro 16 m1

Good day!

Suddenly, my iPhone stopped syncing with my MacBook.

Connecting via the original, working cable.

I can back up my iPhone, but I can't transfer files or audiobooks to it. Syncing seems to start but never finishes.

Sometimes, when connecting, I get a message saying "Unable to establish a connection with the support program."

I haven't changed any settings; I've checked everything recommended by official Apple support.

Could you tell me what the problem might be?

MacBook Pro 16″, macOS 26.1

Posted on Nov 4, 2025 5:44 AM

Reply
1 reply

Nov 6, 2025 1:33 PM in response to karass59

karass59 wrote:

Good day!
Suddenly, my iPhone stopped syncing with my MacBook.
Connecting via the original, working cable.
I can back up my iPhone, but I can't transfer files or audiobooks to it. Syncing seems to start but never finishes.
Sometimes, when connecting, I get a message saying "Unable to establish a connection with the support program."
I haven't changed any settings; I've checked everything recommended by official Apple support.

Could you tell me what the problem might be?


—Have you shut down all devices and restarted...to compare your results(?)


—Have you tried a different cable, and a different ports to compare your results(?)


—verify your software is up to date—

The current stable release of Tahoe including bug fixes, security updates is macOS 26.1

Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support



The current stable release of iOS including bug fixes, security updates is iOS 26.1

Update your iPhone or iPad - Apple Support



If no resolve—

For sync issue you can Sign out of your Apple ID/Account /iCloud on the Mac and back in again and compare your results...

Sign in to or out of your Apple Account on Mac - Apple Support



Check your Apple ID device list to see where you're signed in

Check your Apple Account device list to find where you’re signed in - Apple Support




iphone16promax stopped synchronizing with the macbook pro 16 m1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.