Refund Appeal – Charged Instead of Free Trial (App Error)

Question

Level 1

4 points

Hello Apple Support,

I received a message that my refund request was denied. I would like to clarify that this charge happened due to an app error, not by my intention.

I selected “Start 7-day Free Trial,” but after confirming with Face ID, I was charged immediately without any warning that the trial was unavailable.

The display in the app was misleading, and I truly believed I was activating a free trial.

Please kindly review my case again — I did not intend to purchase or renew this subscription.

Thank you very much for your understanding and assistance.

Posted on Nov 4, 2025 4:34 AM

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Answer 1

Top-ranking reply

Level 7

21,931 points

We’re not Apple here, just fellow users like yourself. We have no access to your account and have no power to do anything. Contact Apple Support.

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