Cannot Reinstall macOS Big Sur 11.7.10 - Internet Recovery Error -1007F

Hello,

I am attempting to reinstall macOS Big Sur (version 11.7.10) on my Mac, but I am running into a persistent issue with Internet Recovery mode.

The Problem:

When I start my Mac using Command (⌘) + R (or Option (⌥) + Command (⌘) + R), it attempts to enter Internet Recovery, but then fails and displays a screen with a globe, an exclamation mark in a triangle, and the following error:

$$\text{[support.apple.com/mac/startup](https://support.apple.com/mac/startup)}$$

$$\text{-1007F}$$

(See attached image for the exact screen.)

The Mac will not proceed past this point to the macOS Utilities window.

My Mac's Details:

  • Mac Model: MacBook Pro (13-inch, Early 2015
  • Processor Type:
  • macOS Version trying to install: Big Sur 11.7.10
  • Original OS (if known):

What I have tried so far (Troubleshooting Steps):

  1. Tested key combinations: I have tried Command (⌘) + R, Option (⌥) + Command (⌘) + R, and Shift (⇧) + Option (⌥) + Command (⌘) + R. All combinations lead to the same -1007F error.
  2. Checked Internet Connection: I have verified that my Wi-Fi is working correctly. [Optional: I have also tried connecting via an Ethernet cable, but the error persists.]
  3. Reset NVRAM/PRAM: I have performed a reset by holding Option + Command + P + R at startup.
  4. Reset SMC (System Management Controller): [Only include this if your Mac is Intel-based and you performed the SMC reset.]

I do not have access to another Mac to create a bootable USB installer at this moment, which is why I am relying on Internet Recovery.

Has anyone else encountered this -1007F error when reinstalling Big Sur, and is there a known workaround, especially for this specific Mac model? Any advice on how to force the recovery process past this network error would be greatly appreciated.

Thank you in advance for your help!

MacBook Pro 13″

Posted on Nov 3, 2025 7:54 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 3, 2025 10:44 AM

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state. We have seen -1000 to -6000 reported, often with a letter appended.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.

1 reply
Question marked as Top-ranking reply

Nov 3, 2025 10:44 AM in response to shahrukhbd365

In Internet Recovery, these low negative thousands error messages indicate that your provided Wi-Fi Network is inadequate in some fashion, and cannot be used (for this purpose) in its current state. We have seen -1000 to -6000 reported, often with a letter appended.


Common problems include:

Hidden Network-name

required use of a proxy server to get Internet access

required use of a login page to get Internet access

Use of a login server or certificate to get Internet access

Use of PPPoE in the Mac to get Internet access (typically only applies to DSL)

Use of Fixed IP address rather than good old DHCP

Variance of the time by more than five minutes

Failure of Router to provide workable DNS server addresses, or providing 0.0.0.0 [may produce -2002f]


If you have an Ethernet port, you may in some cases be able to move your Mac close to the Router and connect to the Router using Ethernet.


The higher the number, the more obscure the problem.

Cannot Reinstall macOS Big Sur 11.7.10 - Internet Recovery Error -1007F

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.