Requesting refund for unauthorized TikTok purchases made by a minor

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Level 1

4 points

Requesting refund for unauthorized TikTok purchases made by a minor

I am writing to request a refund for several transactions made on my TikTok account using my bank card. The purchases were made by my younger brother, who is only 15 years old, without my knowledge or consent.

As a minor, he does not have the legal capacity to authorize any payments, and therefore these transactions should be considered unauthorized. When I initially submitted a refund request, it was unfortunately declined. I would like to respectfully appeal this decision, as the purchases were made by a child using my financial information without permission.

I kindly ask that you review my case and refund the full amount charged. Please let me know if you need any additional information, such as transaction receipts, dates, or account details, to verify my claim.

Thank you for your understanding and assistance.

[Re-Titled by Moderator]

Original Title: Refund issue

iPhone 16 Pro Max, iOS 26

Posted on Nov 2, 2025 12:50 PM

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Answer 1

Mac Jim ID

Level 9

57,056 points

Nov 2, 2025 1:14 PM in response to Maryam_727

You are not speaking to Apple here, we are users just like you. If you want to talk to Apple, you can use this link for contact:

Contact Apple Support - Apple Support

You are responsible for protecting your device with the Passcode. You can let anyone you want use your device and that includes for making purchases, but you are responsible for those actions. Apple does provide many methods to prevent purchases on your device, such as Requiring a Password for purchases instead the of Passcode, or using Screen Time controls, but those must be used by you.

When requesting a refund, you usually get one appeal and after that the decision is final. When you give out your personal information there is no way for Apple to verify if the purchase was made by you or the person you gave your Passcode/Password to. If that was all that was needed to grant a refund, then everyone would just say they did not make the purchase, it was from someone else that was given the Passcode. That is what is needed to authorize any purchase and you are in control of that information.

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