Replacement Case not Recognising AirPods

Question

Level 1

4 points

Replacement Case not Recognising AirPods

I lost my case for AirPods 4 and bought a second hand case. They wont connect to the AirPods themselves and all that happens is I get a flashing amber light. Followed all instructions in the help guides and this still happens. Any help would be appreciated.

AirPods 4

Posted on Oct 31, 2025 11:39 AM

Reply

Answer 1

JSberg

Level 3

542 points

Oct 31, 2025 11:54 AM in response to RiloKillie

This may be because the AirPods case is/was linked to one Apple Account, and your AirPods are linked to another.

Try this:

1. First. Delete your AirPods from your iPhone, go to Bluetooth > AirPods > scroll to the bottom, and select "Forget this device". Then turn off your iPhone.

2. Insert your now deleted AirPods into your second hand AirPods case. Close the lid and wait a minute.

3. Reset the case WITH your AirPods in it.

Double-tap the front of the case while the status light is on.
Double-tap again when the status light flashes white.
Double-tap a third time when the status light flashes faster.

Close the lid on your AirPods case.

Turn your iPhone back on. Once you have entered your passcode and are on the home screen. Open the lid of your AirPods and connect.

I hope this worked.

Reply