Apple Music subscription not working after payment

I’ve paid for Apple Music 4 days ago but my subscription isn’t working because it says it’s been canceled which I didn’t do why is that and how can apple help me restore my subscription like I have paid for



[Re-Titled by Moderator]

Original Title: Subscription

Posted on Oct 25, 2025 11:47 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2025 10:13 PM

Re: "Subscription : I’ve paid for Apple Music 4 days ago but my subscription isn’t working

because it says it’s been canceled which I didn’t do why is that ..."


Wondering just where " it says it’s been canceled" / eg: In your subscription list, in the Music app or?

Check in Settings->Your Name->Subscriptions


You might want to check whether or not the subscription payment transaction actually went through to Apple: Eg: check your payment method's provider's statement.

and

View your purchase history for the App Store and other Apple media services - Apple Support

_____________________________________________________________________

Re: " ... and how can apple help me restore my subscription like I have paid for "


As we are all Apple users, like yourself, in the community no-one here has access to your accounts and details.


The two websites below each have a "Get support - start now" link at the bottom of the webpage.


You might want to reach out to the Billing and Subscriptions Support team: (eg: via online chat / phone / email etc.) Website: Subscriptions and Billing - Official Apple Support


Apple Music also has a Music Support website online (info. / support / contact options etc.)

Website: Music - Official Apple Support

1 reply
Question marked as Top-ranking reply

Oct 25, 2025 10:13 PM in response to 143jayjay

Re: "Subscription : I’ve paid for Apple Music 4 days ago but my subscription isn’t working

because it says it’s been canceled which I didn’t do why is that ..."


Wondering just where " it says it’s been canceled" / eg: In your subscription list, in the Music app or?

Check in Settings->Your Name->Subscriptions


You might want to check whether or not the subscription payment transaction actually went through to Apple: Eg: check your payment method's provider's statement.

and

View your purchase history for the App Store and other Apple media services - Apple Support

_____________________________________________________________________

Re: " ... and how can apple help me restore my subscription like I have paid for "


As we are all Apple users, like yourself, in the community no-one here has access to your accounts and details.


The two websites below each have a "Get support - start now" link at the bottom of the webpage.


You might want to reach out to the Billing and Subscriptions Support team: (eg: via online chat / phone / email etc.) Website: Subscriptions and Billing - Official Apple Support


Apple Music also has a Music Support website online (info. / support / contact options etc.)

Website: Music - Official Apple Support

Apple Music subscription not working after payment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.