John Galt wrote:
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If you still don't get anywhere please write back and I'll attempt to duplicate the concern.
I did. To follow up, what you need to do after booting Recovery is to ignore requests for a password or a FV Recovery Key or anything else you don't know. Instead, select the Recovery Assistant menu at the upper left, adjacent to the (Apple) menu, and select Erase Mac...
Not one but two confirmation dialogs will appear asking if that's what you really want to do. When it finishes you will need to reinstall macOS, followed by restoring its content from a Time Machine backup. Otherwise, set it up as a new Mac the same way you did when you bought it.
That's all you can do and there is no more. If you still encounter problems by all means write back — perhaps I missed a step or two — but at that point your only recourse may be to schedule a Genius Bar reservation. Should things reach that point you will absolutely, positively require that Mac's original dated sales receipt or invoice unequivocally demonstrating to their satisfaction that you are that Mac's rightful owner. Apple is deadly serious about your data security, so expect rigid adherence to that requirement.
I'll await your report of success.