[HELP!] Semi-new macbook restarted because of a problem

Hi! I just got this error message after opening up my Macbook to start working in the morning. Don't know what this means and not sure what I should do. I'm still under warranty (until january 6, 2026).


Only peripherals I'm using are a logitech mouse and I also use an adaptor to plug an HDMI cable to my screen. Not sure if this can cause any issues.


Here's the error log:



Any help is much appreciated!


Edit: btw, this is the second time this happens. First time was about 2-3 months ago!

MacBook Pro 14″

Posted on Oct 21, 2025 9:27 AM

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Posted on Oct 21, 2025 1:02 PM

I remember assisting another user with this type of Kernel Panic. I believe AOP stands for Always On Processor. From what little I can recall when I looked it up previously this is most likely a hardware issue with the Logic Board which will need to be repaired. Definitely get this addressed under warranty. Definitely make sure it is well documented by Apple. If you take it in to an Apple Store or AASP, make sure to get a hard copy work order or receipt describing the Kernel Panic as the reason you brought it in for service even if they don't do anything....at least you have a record of each time you went in for that issue because you can be sure it won't fail completely until after the warranty expires.


However, intermittent crashes are very hard to get Apple to look at the hardware. I recently assisted another user on this forum for a different kind of Kernel Panic that occurred more often. Even then, the user had to open a support case with Apple & had to have the case escalated to Apple engineers before Apple finally authorized a hardware repair for a specific component (there was a choice of two)...even then Apple replaced the wrong component first. For reference of what that user went through, check out what they went through with Apple (ignore the specifics regarding the Kernel Panics since their Kernel Panic was completely different, just focus on what that user/author @kingshum98 had to endure to finally get Apple to replace the correct part):

https://discussions.apple.com/thread/256031683?sortBy=oldest


If you can figure out what may be triggering the Kernel Panic, that would help to make it more reproducible on demand, but many times that can be difficult to figure out what may have triggered it. Any thing unique you were doing when both Kernel Panics occurred, but may not always be doing? This includes any connected devices.


4 replies
Question marked as Top-ranking reply

Oct 21, 2025 1:02 PM in response to Isabela_R

I remember assisting another user with this type of Kernel Panic. I believe AOP stands for Always On Processor. From what little I can recall when I looked it up previously this is most likely a hardware issue with the Logic Board which will need to be repaired. Definitely get this addressed under warranty. Definitely make sure it is well documented by Apple. If you take it in to an Apple Store or AASP, make sure to get a hard copy work order or receipt describing the Kernel Panic as the reason you brought it in for service even if they don't do anything....at least you have a record of each time you went in for that issue because you can be sure it won't fail completely until after the warranty expires.


However, intermittent crashes are very hard to get Apple to look at the hardware. I recently assisted another user on this forum for a different kind of Kernel Panic that occurred more often. Even then, the user had to open a support case with Apple & had to have the case escalated to Apple engineers before Apple finally authorized a hardware repair for a specific component (there was a choice of two)...even then Apple replaced the wrong component first. For reference of what that user went through, check out what they went through with Apple (ignore the specifics regarding the Kernel Panics since their Kernel Panic was completely different, just focus on what that user/author @kingshum98 had to endure to finally get Apple to replace the correct part):

https://discussions.apple.com/thread/256031683?sortBy=oldest


If you can figure out what may be triggering the Kernel Panic, that would help to make it more reproducible on demand, but many times that can be difficult to figure out what may have triggered it. Any thing unique you were doing when both Kernel Panics occurred, but may not always be doing? This includes any connected devices.


Oct 21, 2025 3:40 PM in response to HWTech

Hi HW, thank you so much for the response.


Both times this happened was first thing in the morning. I left my computer to go to sleep and when I opened it up to start working in the morning, the Problem Report came in the screen, saying that "the computer restarted because of a problem".


It sucks that I'll have to go a store to possibly repair it, this is the only computer I have to work on. I'm just scared it will start happening frequently... Not much else I can do, I believe.


I'll do as you said and look for the Apple support before the warranty expires. Here in my city we only have Authorized services but I think they'll be able to help.


Thank you again for the time to respond me! It was very helpful!

[HELP!] Semi-new macbook restarted because of a problem

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