Guided Access video freezing on iPad after iPadOS 26 update

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Level 1

4 points

Guided Access video freezing on iPad after iPadOS 26 update

I use iPads for homeschooling, and we use guided access for locking in the iPad within the school website, which worked awesome before we upgraded to ios26 and after 26.0.1 did not get fixed either. Videos on the website are freezing up and the only solution that fixes it temporarily is to power cycle the iPad and then turn on guided access again. That happens multiple times a day

[Re-Titled by Moderator]

Original Title: issues with ios26

iPad Pro, iPadOS 26

Posted on Oct 14, 2025 8:16 PM

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Answer 1

brbo

Level 8

38,353 points

Oct 16, 2025 1:38 AM in response to tab80

Hi tab80,

Re: "Guided Access video freezing on iPad after iPadOS 26 update"

Thank you for your post to this Apple (user-to-user) Community.

Commiserations on the frequent website-video-freezes ... you could try using a different browser.

If a third-party browser (non-Apple) or app is involved it may need updating as well.

The school website may have recommendations if something has become incompatible with iOS 26.

Else: You may want to reach out to Apple's disability support team to see if they can help:

See: How to contact Apple for help with accessibility features - Apple Support

or

You might want to send feedback to reach those who work on the software at Apple:

If others also have a similar issue, we may see an update that provides a solution.

To provide feedback about an accessibility feature on an Apple product,

email the Accessibility team: accessibility@apple.com

All the best :-)

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