My ipad won't connect to itunes

I'm trying to reset it as the screen is flashing between blank and apple logo. I have tried to force restart but that hasn't worked

Posted on Oct 10, 2025 6:19 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2025 6:29 AM

Ensure that you have updated to the most recent supported version of iTunes. For a Windows 10 or Windows 11 PC, you will need to install the more recent Apple Devices App from the Microsoft App Store:

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


If necessary, try using a different USB port; if your computer has both USB-C and USB Type-A ports, you may have more success using the USB Type-A port of the computer.


If difficulties persist, this support page may help with troubleshooting:

If your computer doesn't recognize your iPhone or iPad - Apple Support


If you don’t have access to a suitable working computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist with restoring your iPad:

Genius Bar Reservation and Apple Support Options - Apple


3 replies
Question marked as Top-ranking reply

Oct 10, 2025 6:29 AM in response to SD-66

Ensure that you have updated to the most recent supported version of iTunes. For a Windows 10 or Windows 11 PC, you will need to install the more recent Apple Devices App from the Microsoft App Store:

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


If necessary, try using a different USB port; if your computer has both USB-C and USB Type-A ports, you may have more success using the USB Type-A port of the computer.


If difficulties persist, this support page may help with troubleshooting:

If your computer doesn't recognize your iPhone or iPad - Apple Support


If you don’t have access to a suitable working computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to assist with restoring your iPad:

Genius Bar Reservation and Apple Support Options - Apple


My ipad won't connect to itunes

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