Protected Music Files Not Playing

I have approximately 59 songs that will not play for me. These songs are labeled as "Protected AAC audio file". These songs are also .m4p files. I purchased these songs around 2007-2010 but they don't show up on my purchased list. How can I get these songs to play.

I worked with ChatGPT some to work this out but no success.

Any help will be appreciated.

Windows, Windows 10

Posted on Oct 7, 2025 11:30 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 8, 2025 4:40 AM

DRM protected purchases should be able to play in iTunes on a computer which has been authorized to the Apple ID/Account in question. Apple Music for Windows is a pretty poor replacement for iTunes. It is possible this requirement has been overlooked. What happens when you try to play them? Nothing? Or a prompt to authorize the computer which then doesn't fix things? Or something else?


The ability to redownload past purchases depends on content remaining in the store. Rights holders do on occasion remove items from the store for reasons unknown. If you don't see these items in your purchase history check for hidden purchases (see Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support) or use the Get Info > File tab to check the account they are associated with in case you changed Apple IDs at some point.


tt2

2 replies
Question marked as Top-ranking reply

Oct 8, 2025 4:40 AM in response to dthndmills

DRM protected purchases should be able to play in iTunes on a computer which has been authorized to the Apple ID/Account in question. Apple Music for Windows is a pretty poor replacement for iTunes. It is possible this requirement has been overlooked. What happens when you try to play them? Nothing? Or a prompt to authorize the computer which then doesn't fix things? Or something else?


The ability to redownload past purchases depends on content remaining in the store. Rights holders do on occasion remove items from the store for reasons unknown. If you don't see these items in your purchase history check for hidden purchases (see Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support) or use the Get Info > File tab to check the account they are associated with in case you changed Apple IDs at some point.


tt2

Protected Music Files Not Playing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.