How do I fully cancel Apple TV trial to stop payment requests and remove my card?

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Level 1

4 points

How do I fully cancel Apple TV trial to stop payment requests and remove my card?

I got the trial version of Apple TV and don't watch it enough to pay for subscription so I cancelled, so I thought. I keep getting messages telling me to update my payment details as it keeps getting declined but when I try to remove that card the message says I cannot remove because it is attached to an active subscription. I no longer want this subscription so how do I actually cancel it and stay cancelled.

[Re-Titled by Moderator]

Original Title: I cannot cancel my subcription

globe, ATVE 15

Posted on Oct 7, 2025 6:57 PM

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Answer 1

Top-ranking reply

Vancouver22

Level 8

37,514 points

Oct 8, 2025 2:12 AM in response to JaneSav

See: Remove a payment method from your Apple Account - Apple Support

You might have other subscriptions from Apps or iCloud + storage etc that need a payment method kept on file. Or the free trial period is still active and not yet expired

See: If you want to cancel a subscription from Apple - Apple Support

If you still can't remove a payment method, contact Apple Support. In N. America you can also call 1-800-MY-APPLE for assistance.

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Answer 2

JaneSav Author

Level 1

4 points

Oct 8, 2025 3:10 AM in response to JaneSav

Basically it had tried, and failed to get a payment out of my bank account. This is because I only use that account for subscriptions and only keep enough money in their to cover the subscription cost. I thought I had cancelled, but clearly hadn't. So it wouldn't let me cancel until I paid the subscription that was previously failed. All sorted now.

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Answer 3

Rudegar

Level 10

179,862 points

Oct 8, 2025 1:21 AM in response to JaneSav

then if it was me then I would try taking direct contact to their official support channels

Get Support (apple.com)

And or

Contact - Official Apple Support

And or

Contact - How to Contact Us - Apple

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Answer 4

Oct 7, 2025 7:09 PM in response to JaneSav

If you want to cancel a subscription from Apple - Apple Support

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Answer 5

JaneSav Author

Level 1

4 points

Oct 7, 2025 7:29 PM in response to Johnathan Burger

I keep doing that but every time I click on cancel subscription it asks me again to enter email and password. I do that and it asks me again to enter email and password and so I click on cancel subscription and keep going through that process and so cannot actually cancel my subscription.

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