Have forgotten the password to my iMAC Desktop

I have forgotten the password to my +16 year old iMAC Desktop computer and it isn't responding to the "COMMAND R" function!!!


I have tried what I thought the PW was . . . No entry. I have followed the "HINT" and typed what I thought I was trying to tell myself + different forms of the suggested PW . . No entry. I have logged on as a Guest and tried to get to the "DISK UTILITY" . . .No entry. I have tried using the "TERMINAL" and entering the line "resetpassword" . . .No entry.


Anyone out there in the Apple Community that can offer any suggestion would be greatly appreciated and worshipped forever! Please help as this old machine holds a special place in my heart. . . . Not to mention files!


Thanks in advance to those that can help.


dorald

Earlier Mac models

Posted on Oct 5, 2025 1:41 PM

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Posted on Oct 8, 2025 12:06 PM

If you ultimately conclude the Recovery partition no longer exists (which appears likely) one possible way to recover is to boot from a retail, white, Mac OS X Snow Leopard DVD. The correct disc will have a green circular sticker on the box, labeled "New Version 10.6.3", beat up example shown below.



Apple no longer sells them but you can find them from aftermarket sources such as a popular auction site. They are not outrageously expensive. Caveat Emptor of course.


You would then use its version of Terminal (Utilities menu > Terminal) to reset that Mac's password, using the resetpassword command. That may give you the opportunity to log in and retrieve your files and / or create a Time Machine backup.


Any Intel Mac built prior to mid-2011 will be able to boot from that disc.

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Question marked as Top-ranking reply

Oct 8, 2025 12:06 PM in response to dorald

If you ultimately conclude the Recovery partition no longer exists (which appears likely) one possible way to recover is to boot from a retail, white, Mac OS X Snow Leopard DVD. The correct disc will have a green circular sticker on the box, labeled "New Version 10.6.3", beat up example shown below.



Apple no longer sells them but you can find them from aftermarket sources such as a popular auction site. They are not outrageously expensive. Caveat Emptor of course.


You would then use its version of Terminal (Utilities menu > Terminal) to reset that Mac's password, using the resetpassword command. That may give you the opportunity to log in and retrieve your files and / or create a Time Machine backup.


Any Intel Mac built prior to mid-2011 will be able to boot from that disc.

Oct 5, 2025 8:45 PM in response to dorald

What keyboard are you using..? Apple or Generic PC


If you are using a Generic PC keyboard, then the Recovery Startup Commands could be "Command R" or "Alt (Option) R" depending on how your Modifier Keys in the System Preferences are setup.


Other Intel-based Mac recovery startup commands include:

  • If you used Command-R to start up from the local Recovery system, you get the current version of the most recently installed macOS.
  • If you used Option-Command-R to start up from Internet Recovery, you might get the latest macOS that is compatible with your Mac. 
  • If you used Shift-Option-Command-R to start up from Internet Recovery, you might get the macOS that came with your Mac, or the closest version still available.


ref: How to reinstall macOS - Apple Support

Oct 6, 2025 6:13 AM in response to dorald

dorald wrote:

About 5 or so years ago, give or take a few, the original hard drive crashed and wouldn’t respond to anything. On the advice of the Apple Support folks, I exchanged that HD for a SSD hard drive and installed a copy of the operating system. ...


How that was accomplished is important.


With those model year iMacs, replacing the HDD with a SSD also removed the HDD's Recovery partition, so ⌘ R would do nothing. The OS would need to have been reinstalled from that Mac's original, grey, System Install DVD or by restoring a Time Machine backup. Either one will re-create the local Recovery partition on that particular model Mac, and ⌘ R would once again function.


Internet Recovery won't work. A 16 year old iMac would be too old to use Internet Recovery. Forget about using any of the ⌥ ⌘ R options. It's ⌘ R or nothing.


For what it's worth it has been my experience that using a wired (USB) or wireless (BT) keyboard doesn't matter — as long as they are Apple keyboards and remain correctly paired with the Mac. ⌘ R works the same either way. Should you eventually conclude it doesn't work then I believe you will need to boot from that Mac's original, grey, System Install DVD.


Other methods may be an option so if you don't get anywhere please write back for suggestions.



This is interesting new information:


-OR- when I do sigh in under my wife’s name and navigate to the “TERMINAL” window and type in “resetpassword”, it doesn’t work as I’d been told.


Because once we are signed in to a User Account we don't use that method to change a login password. But now I'm confused because I had been under the impression you couldn't log into that Mac at all. If you can in fact log into that Mac you ought to use that opportunity to create a TM backup, which could throw a lifeline in the direction of your precious files.

Oct 5, 2025 7:51 PM in response to den.thed

Can’t remember if I had any startup disks back then. That was a l-o-n-g time ago and a few house relocations. I’ll have to dig around and see what I can discover.


About 5 or so years ago, give or take a few, the original hard drive crashed and wouldn’t respond to anything. On the advice of the Apple Support folks, I exchanged that HD for a SSD hard drive and installed a copy of the operating system. They walked me thru the install over the phone. I can’t remember which OS I installed exactly. I then moved files over from the last good backup I had. After that, things were fine and my iMac desktop ran with no problems UNTIL I forgot my PW.


What I don’t get is why, when holding down the Control & the R key, it doesn’t bring up the Recovery window. . . -OR- when I do sigh in under my wife’s name and navigate to the “TERMINAL” window and type in “resetpassword”, it doesn’t work as I’d been told.


Does this information help any?

Oct 8, 2025 4:59 AM in response to den.thed

den.thed


I’m using the keyboard that came with the monitor. . . Apples.


As for using the “COMMAND R” option, I have tried depressing those keys at different times during booting up and it behaves as though nothing was depressed. Just ignores the command.


I’ll Try the other key combinations you brought up and report back. Thanks.

Oct 8, 2025 11:01 AM in response to dorald

Well hears where I think I’m at. I’ve received several excellent responses and appreciated them all. Now the ball is in my court and I need to;

  1. look for startup disks
  2. try and remember the original password
  3. I just remembered that I’ve got to original hard drive that was removed. I also have a separate docking station where you can insert a drive. Perhaps I can find something on it that might help or maybe use it to reinstall the original OS . . .!!!
  4. Just bite the bullet and include this ancient MAC in the next trash pickup.

Have forgotten the password to my iMAC Desktop

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