MacBook Pro freezes and prevents app downloads, browser usage, and PowerPoint editing

Nothing on my mac is working, it doesn’t let me download apps, the browser isn’t working. i use my laptop for college and it’s not even letting me edit a power point it jsut freezes.



[Re-Titled by Moderator]

Original Title: Not working

MacBook Pro 13″, macOS 12.7

Posted on Oct 3, 2025 10:40 AM

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Question marked as Top-ranking reply

Posted on Oct 4, 2025 9:00 AM

Details are needed. Start with the exact model Macbook Pro & the version of macOS on it. How much RAM and what is the capacity of the SSD?


Can you boot the MBPro? If so, download & run Etrecheck (a free diagnostic utility) and post a copy of the report here. Use the "Additional Text" button to paste a copy of the report in your post. Etrecheck does not divulge any personal information, it's just an app that reports on the hardware & software details of your Mac.

1 reply
Question marked as Top-ranking reply

Oct 4, 2025 9:00 AM in response to jorudkn

Details are needed. Start with the exact model Macbook Pro & the version of macOS on it. How much RAM and what is the capacity of the SSD?


Can you boot the MBPro? If so, download & run Etrecheck (a free diagnostic utility) and post a copy of the report here. Use the "Additional Text" button to paste a copy of the report in your post. Etrecheck does not divulge any personal information, it's just an app that reports on the hardware & software details of your Mac.

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MacBook Pro freezes and prevents app downloads, browser usage, and PowerPoint editing

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