My MAC Studio M2 Max frequently won’t boot up. I have reinstalled the operating system several times culminating in my contacting support. This didn’t solve the problem so I took it in to the Apple shop and after a technical check was told the firmware was reloaded but a week later it crashed again.
[Edited by Moderator]
Mac Studio, macOS 26.0
Hi den.thed,
I took your advice and returned the Studio to the Apple store for technicians to investigate further and they came to the conclusion that this was an issue with the start-up process; to correct the issue the main logic board was replaced as with Apple silicon (like the M1 or M2), this functionality is integrated into the Apple Silicone itself.
I had Apple Care, so the repair process was smooth and covered by Apple Care. So far, the issue has not recurred. Thanks for the guidance. :)
Hi den.thed,
I took your advice and returned the Studio to the Apple store for technicians to investigate further and they came to the conclusion that this was an issue with the start-up process; to correct the issue the main logic board was replaced as with Apple silicon (like the M1 or M2), this functionality is integrated into the Apple Silicone itself.
I had Apple Care, so the repair process was smooth and covered by Apple Care. So far, the issue has not recurred. Thanks for the guidance. :)
What exactly happens when you attempt to boot the system?
Any error messages?
Run the third party app EtreCheck and post the complete report here so we can examine it for possible clues.
How to use the Add Text Feature When Posting an EtreCheck Report - Apple Community
Check the "/Library/Logs/DiagnosticReports" folder and even the "Retired" subfolder to see if there are any Kernel Panics logs. Kernel Panic logs usually have file names containing "kernel" and/or "panic". Post several Kernel Panic logs here using the "Additional Text" icon which looks like a piece of paper on the forum editing toolbar.
While the EtreCheck report will include summaries of the Kernel Panic logs, sometimes I find that summary does not always capture the critical part of the log, plus macOS will quickly delete some of these logs.
Was the Apple tech able to see the issue first hand?
This is Apple's User to User forum and there is nothing that we can do.
My advise is to:
1) call Apple Support for additional guidance.
2) then return it to that same AASP.
3) or take it to a different AASP.
Glad to hear that they were able to find and fix the problem.
You're welcome.
MAC Studio M2 Max not booting.
