Apple Podcasts Connect not loading on multiple devices

Question

Level 1

21 points

Apple Podcasts Connect not loading on multiple devices

I've been trying to engage with Apple Podcasts Connect for over 24 hours, but when I log in nothing loads - in both Safari and Chrome I just get a box saying:

'ITC.Provider.PCC.Landing.Alt.Title'

I've tried clearing cache/cookies, obviously tried different browsers, tried different Apple IDs but nothing works

I'm running a brand new 2025 Macbook Air with M4 chip, 16GB RAM, using Sequoia 15.6.1

I've also tried on my iphone 16 using Safari I get a white box with a spinning grey circle.

Nothing comes up when searching online, ChatGPT and Gemini don't have a clue what's happening other than it's on Apple's side and suggest I submit a ticket through the contact form - but this won't load for the same reason!! Infuriating!

Please help! I have a podcast that's meant to be launching this week but can't claim it due to this issue

[Re-Titled by Moderator]

Original Title: Podcasts Connect not working

MacBook Air (M4, 2025)

Posted on Sep 27, 2025 9:42 AM

Reply

Answer 1

Top-ranking reply

famalampod Author

Level 1

21 points

Oct 1, 2025 9:31 AM in response to famalampod

Friends I've done it - and think the following is the solution; either that or it's just started working...

Whilst on the call to Consumer Support they suggested I log in using the Apple ID which isn't working on Podcasts Connect on my browser to Apple Music.

I accepted the terms & conditions and added a payment card to this account.

I think this is what allowed me to use Podcast Connect successfully.

(although 2FA stopped working so I had to call support for that and wait for 24 hours for that to reset so who knows, perhaps the PC website is back to normal anyway...)

If you're still struggling, try the above. I can't tell you how relieved I felt when the login page for PC opened properly!

Reply

Answer 2

famalampod Author

Level 1

21 points

Sep 29, 2025 6:42 AM in response to famalampod

I've just been on to Apple Customer support, escalated to senior team, who can't do a thing to help - they have 'no avenue to communicate' with the Creator support team...

Who we can't contact because the web page won't load...

Apparently posting here and hoping someone from Creator Support notices is the best chance we have!!

Help, anyone...?! 👀

Reply

Answer 3

Sep 30, 2025 4:54 AM in response to famalampod

Having the same issue, but mine won't even load that message. It's just an /onboarding spinning wheel. This has been going on for days, and I can't get support from any channel I've contacted, and the page they all direct me to won't load. It's infuriating!

[Edited by Moderator]

Reply

Answer 4

Sep 30, 2025 4:47 AM in response to jcstarr26

Same thing here, on different browsers, operating systems and accounts. Some accounts have the infinite load, some have the weird text error.

Reply