Hello
I have a problem with the face ID on my iphone 13, since the ios 26 update, the face ID no longer detects my face when I try to configure it.
I removed the screen protector and cleaned the cameras.
I hard rebooted the phone several times.
I have no error messages regarding the TrueDepth camera.
And I reset the iPhone to default settings.
Can you help me please ?
Thanks in advance,
Matmemo
iPhone 13, iOS 26
Unfortunately, that usually indicates a hardware problem. Here is some Apple guidance→If Face ID is disabled on your iPhone or iPad Pro - Apple Support
You might also try a factory reset→Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
Unfortunately, that usually indicates a hardware problem. Here is some Apple guidance→If Face ID is disabled on your iPhone or iPad Pro - Apple Support
You might also try a factory reset→Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
Thank you for your answer, I don't have any error message so I will try to restore my phone.
FACE ID doesn't work since ios 26 update
