iPhone Upgrade Program - Trading in phone with cracked screen

Usually as part of the Upgrade program is still active you also get apple care which should cover the screen so effectively they should accept it as is in the upgrade

We are all users here. If Apple couldn't give you a definitive answer, no one here will be able to. You can take your trade to an Apple store instead of shipping it. At least that way, you won't have any surprises down the road.

you can likely see the price deduction if you use the wizard on their trade in site

Apple Trade In - Apple

Yes. You need to have it repaired before attempting to trade it in.

If you send in the device as it is, you will get zero trade in credit for it.

Usually as part of the Upgrade program is still active you also get apple care which should cover the screen so effectively they should accept it as is in the upgrade

Your guess is wrong.

Apple will accept the phone, but the user will receive zero credit in trade. The user will be asked whether they want Apple to return the cracked screen phone to them.

Geogeogeo wrote:

Usually as part of the Upgrade program is still active you also get apple care which should cover the screen so effectively they should accept it as is in the upgrade

Buzzer sound - WRONG. A broken phone will have NO trade value.

The "wizard" will display zero credit if the user provides the correct information on the phone's present condition.

Hmm, the wizard shows me $210 trade in value for a broken touch screen with everything else working.