Locked Apple Card after Citizens app subscription cancellation

Question

Level 1

10 points

Locked Apple Card after Citizens app subscription cancellation

Greetings,

Upon cancelling my Citizens app subscription I noticed it still tried to take out of my account. I have screenshots and the supports word it’s cancelled, but still taking out. Therefore, I called support then got transferred to a Green dot specialist (Call + on hold for 40+ minutes). After waiting, The Green dot support agent told me “I’ve locked your account, you won’t be able to use it.” I was highly confused…. highly…. and I told them I just wanted a subscription blocked… The specialist then told me There’s nothing she can do… 😐 I submitted my id and changed my password but they tell me there’s still nothing they can do …… i’m so lost

[Re-Titled by Moderator]

Original Title: Apple card locked

iPhone 14 Pro Max, iOS 18

Posted on Sep 17, 2025 3:52 PM

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Answer 1

Top-ranking reply

Jeff Donald

Level 8

41,628 points

Sep 18, 2025 10:29 AM in response to FedEmployee

You are probably in the process of being de-banked. Banks often refer to it as de-risking. De-banking is the closure of people's or organizations' bank accounts by banks that perceive the account holders to pose a financial, legal, regulatory, or reputational risk to the bank.

Banks typically are prohibited by federal banking regulations from revealing the reasons for the locking of the account. Customer support personnel do not know the reason(s) for the locking. Federal banking regulations (Bank Secrecy Act/1979 and Patriot Act/2001) prevent banks from disclosing the reasons.

Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.

Contact Green Dot Bank:

by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com

https://applecash.greendot.com/termsconditions/

For general information about prepaid accounts, visit cfpb.gov/prepaid.

If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.

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Answer 2

FedEmployee Author

Level 1

10 points

Sep 18, 2025 5:23 PM in response to Jeff Donald

Very thankful for the answer. You’ve gave me for information than any support specialist, that’s for sure! In the meantime, I’ve submitted complaints to multiple agencies regarding my issue since mainly all I do is pay bills, work, go home, eat and sleep.

Much thanks, have a great life my friend!

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Answer 3

Jeff Donald

Level 8

41,628 points

Sep 18, 2025 6:11 PM in response to FedEmployee

What and see what happens. It may be months before much happens. The current administration has basically dismantled CFPB and what used to take a day or two now takes months. For example a friend filed a complaint and it took 6 months for CFPB to acknowledge receipt where previously it was 7 to 10 days. I wish you the best. If I can answer any other questions, please don’t hesitate.

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