sma333 wrote:
I used apple support which was very helpful. It took a while but what finally fixed it was to delete VPN apps on iphone 13
While this is apparently resolved, what does Apple suggest for VPN if on public wifi?
Apple has no opinion on VPN. Experienced users in this forum do, however. First, you don’t need VPN on public Wi-Fi, because all communication to and from an iPhone is end to end encrypted. Your iPhone also “lies” about its Wi-Fi address when connecting to unknown networks, so your iPhone can’t be tracked by its Wi-Fi address. Using VPN is LESS secure that no VPN, because when you use VPN there is a middleman, the VPN provider, who knows everywhere you connect to, and thus can track your usage and sell that information to anyone who wants to track you. While all VPN providers deny they do this, several have been caught doing so. Avast, for example, has paid multimillions of dollars in fines for doing it repeatedly, after court settlements where they denied it. And even if your VPN provider is “honest”, it can be hacked, as NordVPN was recently.
Knowing this, if you still want to be less secure by using VPN go ahead and reinstall it. The problem you are most likely having is explained here: An important and frequently overlooked fact is that when you install VPN it configures itself to the specific hardware, OS version and network that the device uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your device, then add them back (if you still want to use VPN) so it can configure itself to the new environment.
Here's more detail about: VPN - What you need to know