Unable to reset password on MacBook Pro

After going using recovery to change password I got the following message. Can’t open Filefault key,

unable to upload this volume.


help

Posted on Sep 16, 2025 06:48 AM

Reply
1 reply

Sep 16, 2025 09:23 AM in response to Beachlifeforever


Reset your Mac login password - Apple Support

Mac User Guide - Apple Support


If you can't reset your Mac login password

https://support.apple.com/en-us/HT212190



FileVault password—

How does FileVault work on a Mac? - Apple Support



Use FileVault to encrypt the startup disk on your Mac - Apple ...

Protect data on your Mac with FileVault - Apple Support


"What if I lose my Recovery Key?


You can sign in to your Apple ID account page and create a new Recovery Key using your Apple ID password and one of your trusted devices.

1 Go to your Apple ID account page.

2 Sign in with your password and trusted device.

3 In the Security section, click Edit > Replace Lost Key.

Keep your new Recovery Key in a safe place. Your old Recovery Key won't work anymore and you can't use it to reset your password or access your account. If you don't see Recovery Key in the Security section, then you are not using two-step verification. "


ref: Two-step verification for Apple Account

Two-step verification for Apple Account - Apple Support


ref: Set up a recovery key for your Apple Account

Set up a recovery key for your Apple Account - Apple Support




Still have issues—


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support




Unable to reset password on MacBook Pro

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