My main iPad is full and needs to b reset and backup installed.

my other ipad (2019 7th gen 10.2 iOS 17.4.1)is out of memory and needs reset and a backup reinstalled. I've done this once before, to free up memory. It worked, but can't remember details. Now I get nothing but spinning circles, or loading pages. It is unusable. HELP!

Thanks, Mike

Posted on Sep 13, 2025 03:08 PM

Reply
1 reply

Sep 13, 2025 04:27 PM in response to mikentosh2003

Begin by restoring to Factory Settings - as this will fully erase the iPad and clear any lingering issues:

Restore your iPhone, iPad or iPod to factory settings – Apple Support


Next you can restore your pre-existing backup

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a Windows PC (with iTunes for Windows installed - or for Windows 10/11, you will need the more recent Apple Devices App) or a Mac computer (with iTunes or Finder - as appropriate for the installed version of macOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

My main iPad is full and needs to b reset and backup installed.

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