Barclays loan approved, but iPhone 17 order still on hold

preordered the 17 pro max through barclays loan. i have just received an email to say my loan has been approved but order on apple store still says on hold and that barclays will contact me for more info.


just wondering if any one else has had this? perhaps just taking longer because i imagine a lot of people are preordering?


[Re-Titled by Moderator]

Original Title: barclays have approved loan but apple order still on hold

iPhone 15 Plus, iOS 18

Posted on Sep 12, 2025 06:44 AM

Reply
9 replies

Sep 15, 2025 11:35 AM in response to Mikeaj96

Barclays Finance Approved. Pick up date and location given for the 19th Sep. Barclays Confirmation has Apple web order number allocated. No further confirmation from Apple via email iMessage or via Store app. Chased daily in the phone Fri/Sat/Sun. Told on Fri/Sat it was due to backlog of orders and it would catch up so keep checking. sun told Apple Order had been cancelled but call Barclays and then re order and origin a lot should be ok. Order actually cancelled by the system. Told to re order. No cancellation email or confirmation from Apple or Barclays. What’s the point of the pre order if the system can’t cope!

Sep 13, 2025 06:08 AM in response to ch44rlies

I am also waiting to hear something back from Barclays.

I’ve received my documents, but it took a while for the link to actually work.

Now I need to verify my identity with Barclays for the final approval but the email they say they’re sending me isn’t coming through.

I’m hoping it comes through in time so that I can still pick up my phone from the store on release day.

Barclays loan approved, but iPhone 17 order still on hold

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