How to disable Lost Mode if iPad is offline and unlock is pending?

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Level 1

4 points

How to disable Lost Mode if iPad is offline and unlock is pending?

We placed the device with serial number GCTVVF***** and IMEI 355805089******into Lost Mode yesterday. The user has now found the device, and we have initiated the unlock command; however, it is still pending because the device has not been online since yesterday.

We have performed all troubleshooting steps, including ensuring the device is close to the last known Wi-Fi router and restarting it multiple times, but the issue persists.

This device is critical for business operations. Is there a way to unlock it without losing the data (i.e., without performing a factory reset)?

[Edited by Moderator]

Original Title: How to Disable Lost Mode

Posted on Sep 9, 2025 09:22 PM

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Answer 1

WheelieNick

Level 8

45,671 points

Sep 10, 2025 01:52 AM in response to DepCompass

If this is not working

"Turn off Lost Mode on an iPhone, iPad, iPod touch, or Apple Watch

When you find your lost device, do either of the following to turn off Lost Mode:

Enter your passcode on the device.
In Find My iPhone on iCloud.com, click All Devices, then select the device that’s in Lost Mode. Click Lost Mode, click Stop Lost Mode, then click Stop Lost Mode again.

Note: If you had any cards suspended when you put your device in Lost Mode (credit or debit cards for Apple Pay, or student ID cards or Express Transit cards), when you turn off Lost Mode and sign back in to iCloud, you can use them again."

I am afraid that you'll need to have to erase it to remove the lost mode

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