I need a copy of a receipt for an in-store purchase

GushiPerson wrote:

My receipt is lost/damaged. When I call the apple support number, I get tech support, who can't help me, who routes me to sales, who can't help me.

When I dial the main number for the store I get:

"I'm an agent who can understand complete sentences, how may I help you today?"

"I need a copy of a receipt."

"Was that an online order, in store, or for a part?"

"In store".

"Let me transfer you". (rings once)

"Thank you for calling Apple, all of our representatives are helping other people, please hold for the next agent"

(dead air)

(call drops after five minutes)

If someone from inside apple sees this, you need to fix this issue.

In the mean time, your people are all pointing at other departments like the spider man meme. This happens both on the phone and in live chat.

(Also, there's no Community topic that actually relates to the physical stores)

There is no Apple here in these user to user technical forums.

I would be very surprised if the store actually even has your receipt. They will remain on store level for a very little amount of time. You can try contacting the store where your purchase was made directly, but don't be surprised if you are out of luck. That is why Apple tells you to keep your receipt. That one is on you.

Keep your receipt after you buy an Apple device - Apple Support

Have you considered simply walking into your local Apple Retail Store and ask for a copy of your sales receipt?

Give it a try and let me know how it goes with you! 👍🏼

Good luck! 👋🏼😉

Good Job! That is excellent customer service and others have reported here that they have not been so lucky. Give that store a shout out!