I did not receive my free Apple TV subscription when I bought my new iphone

I recently bought an iPhone pro 16, usually, I get a three month subscription to Apple TV when I buy an apple product, but this time that did not happen. Any idea why? My wife also bought a new iPhone 16 and she also did not get this.

iPhone 16 Pro, iOS 18

Posted on Sep 8, 2025 10:06 AM

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Question marked as Top-ranking reply

Posted on Sep 8, 2025 10:20 AM

In most cases, the offer is only available to those that have not previously used the free trial. You can see the terms of the promotion here:

New and qualified returning subscribers only. Plan automatically renews at your region’s price per month until canceled. Only one offer per Apple ID and only one offer per family if you’re part of a Family Sharing group, regardless of the number of devices you or your family purchases. This offer is not available if you or your Family have previously accepted an Apple TV+ three months free or one year free offer.

https://offers.appletvapp.apple/tvp01213mf-in


It does appear you have previously used the offer.

1 reply
Question marked as Top-ranking reply

Sep 8, 2025 10:20 AM in response to juanfromvoorburg

In most cases, the offer is only available to those that have not previously used the free trial. You can see the terms of the promotion here:

New and qualified returning subscribers only. Plan automatically renews at your region’s price per month until canceled. Only one offer per Apple ID and only one offer per family if you’re part of a Family Sharing group, regardless of the number of devices you or your family purchases. This offer is not available if you or your Family have previously accepted an Apple TV+ three months free or one year free offer.

https://offers.appletvapp.apple/tvp01213mf-in


It does appear you have previously used the offer.

I did not receive my free Apple TV subscription when I bought my new iphone

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