I just purchased a new 2025 ipad Air M3. In settings, when I click Personal Information,or Sign-in & Security options, it shows the spinning circle that but never opens. I logged out of the account and signed back in and it worked. Today, I tried to open the options again and am having the same issues.
What am I doing wrong?
iPad Air, iPadOS 18
As described, you are unlikely to have a hardware problem. Instead, there is either a software issue - or potentially a network problem that is preventing reliable connection to one of Apple's servers.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with your iPad's network stack. For this, the resolution is often simple; if installed, you may only need to temporarily disable or completely remove the Security App and/or VPN - and then perform a forced restart of your iPad as before.
If the problem persists, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you might consider seeking assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
As described, you are unlikely to have a hardware problem. Instead, there is either a software issue - or potentially a network problem that is preventing reliable connection to one of Apple's servers.
If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with your iPad's network stack. For this, the resolution is often simple; if installed, you may only need to temporarily disable or completely remove the Security App and/or VPN - and then perform a forced restart of your iPad as before.
If the problem persists, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you might consider seeking assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
If your iPad is not operating as expected, try a forced-restart - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Daleg68 wrote:
I just purchased a new 2025 ipad Air M3.
This was a brand new, factory sealed iPad purchased at an Apple Store or Authorized Apple Retailer, correct?
Presumably you accomplished steps 1 and 2 here. What choice did you select at step 3? Did you choose a Wi-Fi network at step 4? If so, is it free of VPN and anti-virus?
Set up your iPhone or iPad - Apple Support
I did exactly that. Forced a restart. This did not fix the issue. Signing out will fix it...but then the next time I use the ipad...the same problem pops up.
Im thinking I may need to return it unless there is another issue causing it from when I set the ipad up.
Ipad Air M3 cannot access personal information setting
