Unable to authorize my computer for Apple Music

Question

Level 1

10 points

Unable to authorize my computer for Apple Music

Hi. I had since few days issues to access my Apple Music Library from my Windows computer (see my library but can only play songs purchased with my account). I have decided to deauthorize my computer and reauthorize it again. In Apple Music, I connected to my account and clicked on Deauthorize Machine and then clicked on Authorize Machine (I am in my account, remember).

I got the pop-up window on the screen asking me to sign in my Apple Account. When entering my password, I receive the following message : Your password has changed. Please sing out from the Account menu and sign in again. This is already strange as I an already connect, but OK, I signed out and signed in again using my password; no issue. But when trying to authorize my computer, I have receive the same message again (password has changed...). I checked and I have zero computer authorized. Is there something I'm doing wrong or is the workflow not working?

[Re-Titled by Moderator]

Original Title: Authorize computer - Account login issue

Windows, Windows 11 (26100)

Posted on Sep 2, 2025 11:58 PM

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Answer 1

brbo

Level 8

38,551 points

Sep 8, 2025 2:41 PM in response to DomB69

Thank you for your reply, and for sharing what you have tried.

Thank you too, to turingtest2 for joining the discussion, and for sharing that excellent suggestion:

If needed Apple support has an article online (link below) that can guide the process.

Authorize a PC to play iTunes purchases - Apple Support

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Answer 2

turingtest2

Level 10

278,003 points

Sep 8, 2025 12:21 PM in response to DomB69

Try authorizing your machine using iTunes. If needs be uninstall Apple Music/Devices/TV first.

tt2

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Answer 3

brbo

Level 8

38,551 points

Sep 7, 2025 11:11 PM in response to DomB69

Re: Authorize computer - Account login issue

Wondering if restarting your PC may help restore order

(ie: On a Mac restarting may update recent changes, re-estabish connections, delete temp. files, and much more)

Else: See if Apple Support's online article (link below) can help:

How to: Authorize or deauthorize your computer for Apple Account purchases - Apple Support

Eg: says:

:How to authorize or deauthorize your Windows PC

On your Windows PC, open the Apple Music app or Apple TV app.
Click your name at the bottom of the sidebar. You might need to sign in to your Apple Account first.
Click Authorize Machine or Deauthorize Machine.

4 Sign in to your Apple Account. Forgot the email address or phone number that you use with Apple Account?

5 Click Authorize or Deauthorize."

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Answer 4

DomB69 Author

Level 1

10 points

Sep 8, 2025 2:52 AM in response to brbo

Hi,

thanks for sharing the idea; unfortunately cleaning logfiles/passwords doesn't work. I even tried deinstalling/re-installing the app. No success as well. I am connect with my account and the machine-authorization process doesn't recognize the account password.

Next step is change password and see if this change helps recovering a stable situation.

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Answer 5

DomB69 Author

Level 1

10 points

Sep 10, 2025 7:13 AM in response to turingtest2

This is an interesting option. I'll have a try and let you know

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Answer 6

DomB69 Author

Level 1

10 points

Sep 10, 2025 8:13 AM in response to DomB69

It worked !! This was definitively a brilliant idea and a nice workaround.

Thanks

Dom

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Answer 7

brbo

Level 8

38,551 points

Sep 10, 2025 2:21 PM in response to DomB69

Thank you DomB69! Great to know you solved the situation with the suggestions from turingtest2! Your posts to the community may help others who come looking for answers! Cheers :-)

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