Unable to download digital extras that came with my purchase music.

I am running macOS Sequoia 15.6.1 on my M4 MacBook Pro. When I purchased an album that came with a digital booklet as an add-on to the purchase, it won't let me download it. I can't even see the contents at all. At first I thought it may have just been just me so I tried all of the usual steps:


1:) Close App, 2:) Restart Mac, 3:) Sign-out and in again, but nothing worked. I then asked my sister if she could purchase an album with a digital booklet to test and she got the same error, so I know it's not just me.


I contacted Apple Support and thankfully they escalated me quickly, but they gave no timeline on when this would be fixed.


I'm posting this for two reasons: 1: If anyone in the future has this problem there will be documentation on it, and 2: to see if anyone has this issue right now. If someone could check for me on their end if they can download their digital purchases I would greatly appreciate it. It's just kinda frustrating paying for something and not being able to download it!





[Edited by Moderator]

MacBook Pro 14″, macOS 15.6

Posted on Sep 1, 2025 2:28 PM

Reply
1 reply

Sep 7, 2025 6:42 PM in response to fantaisie-impromptu

Re: "Unable to download digital extras that came with my purchase music."

"When I purchased an album that came with a digital booklet as an add-on to the purchase,

it won't let me download it. I can't even see the contents at all. "


Wondering if there is a way to import the digital booklet via the Books app

Apple Support's online article: Import books, audiobooks, or PDFs in Books on Mac - Apple Support

Eg: says:

"You can import content that you didn’t get from the Book Store or Audiobook Store,

such as PDFs, mp3 audiobooks, Audible audiobooks and many EPUB books." (more info. in above linked article).

Article also says: "Note: PDFs open in Preview (or your default PDF reader), rather than in Books".

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Unable to download digital extras that came with my purchase music.

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