iPad Air not charging/ turning on

Question

Level 1

4 points

iPad Air not charging/ turning on

My iPad Air is just over 3 years old. Two days ago when I plugged it in to charge, it wouldn’t recognize that it had been plugged in and stayed on the same screen which shows you a dead battery and cord to charge.

I tried hard reset with holding down the volume and lock buttons; I’ve also tried plugging it into my Mac.

For a split second did I see the Home Screen again after connecting it to my Mac but now it just keeps glitching and at no time when plugged into my Mac did my Mac show my iPad connected to reset it that way.

I’ve seen the screen where it recognizes it’s being charged but it’s not actually charging.

Is this a battery issue or something else? Is it even fixable

Help!

iPad Air, iPadOS 18

Posted on Sep 1, 2025 02:00 PM

Reply

Answer 1

Sep 1, 2025 02:04 PM in response to BrooklynnFl

Learn what to do ⇢ If your iPad won't charge.

If that doesn’t help, then I recommend service for a battery replacement. ⇠🔋

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Click ▶︎ Check Repair Status. 🔧

Good luck! 👋🏼😉

Reply

Answer 2

Sep 1, 2025 04:13 PM in response to BrooklynnFl

As described, your iPad battery has failed due to deep discharge - this being a condition from which the battery is unlikely to recover. If the battery has failed or is failing, the iPad may unexpectedly turn-off - or may not successfully boot to a running state even when connected to its Power Adapter.

For practical purposes, for battery service of qualifying devices, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for battery replacement. When exchanged, the replacement iPad is yours to keep. Given that your iPad, the battery replacement service might not be financially viable.

You can verify both eligibility and cost for your country/region here:

iPad Repair & Service - Apple Support

Exchanging the iPad is a quick and easy alternative - and if exchanged in store, is usually same day. Unlike iPhone, for which an in-store battery replacement might be possible, iPad’s must be sent to Apple’s service partner - this process taking potentially many weeks.

Reply