Im so grateful for any ideas on how to fix this!
[Re-Titled by Moderator]
Original Title: Hi! I have an iPhone 12 Pro. How do i turn off my stolen device protection without face ID? Smashed phone and waterlogged - bad phone mum. longing to resolve this!
Sonpon wrote:
Im so grateful for any ideas on how to fix this!
[Re-Titled by Moderator]
Original Title: Hi! I have an iPhone 12 Pro. How do i turn off my stolen device protection without face ID? Smashed phone and waterlogged - bad phone mum. longing to resolve this!
If the phone is smashed and water damaged, the phone is ready for the recycle bin. Drop it by any Apple Store near you and they'll recycle the phone responsibly for you. There is nothing you can with a phone that badly damaged.
If FaceID isn't working and a service absolutely requires FaceID then the solution is simple; get FaceID/iPhone repaired. That's one of the disadvantages of Stolen Device Protection, particularly if you choose to have it only unlock using FaceID. If there was a different way then any thief could unlock your phone too.
Sounds like that iPhone 12 is non functional. Without access to the phone you don’t turn off Stolen Device Protection. So did you ‘find’ this iPhone? If so please recycle it properly as you will never be able to use it.
Use Stolen Device Protection on iPhone - Apple Support
Haha no it is MY phone! I've had it since 2022. It works fine except for not being able to use the Face ID. A week ago (so typical) I thought it would be a good idea to protect it further as I'm an artist and have 70000 pictures on it so I protected my photos and email with Face ID... which now doesn't work post smash. But I can't turn it off as I also put Stolen Phone Device in place too which is why I am asking all of you! Basically I have locked myself out of just photos and email by trying to lock out a potential phone snatcher.
If it's liquid damaged, it's completely toast.
It is not repairable at all. Recycle it or make an appointment at the Genius Bar and get an out of warranty replacement.
Sonpon wrote:
A better question would be... How do I turn off Face ID for specific things like Photos and Email if I have by accident broken the Face ID camera?
If you had bothered to read the document I provided a link to you would see that you can turn off using your passcode...
Settings->Face ID & Passcode->Enter passcode->scroll to Stolen Device Protection->Turn it off
Turn off Stolen Device Protection
, then do one of the following:If your screen is unresponsive them you are truly out of luck. You stated your iPhone was ’smashed’ and ‘waterlogged’ yet you say it is still functional? Really?
Using the same link provided you can turn off Face ID for individual apps as well.
If you forgot your Passcode then this link will advise how to set it.
If you forgot your iPhone passcode or your iPhone is disabled - Apple Support
Star reading and follow instructions.
A better question would be... How do I turn off Face ID for specific things like Photos and Email if I have by accident broken the Face ID camera?
Sonpon wrote:
A better question would be... How do I turn off Face ID for specific things like Photos and Email if I have by accident broken the Face ID camera?
You don't.
Turning off Stolen Device Protection on iPhone 12 Pro without Face ID
