Remote management error: Invalid profile on iPhone

When i try to get in the phone says “remote management the configuration for your phone could not be downloaded from mothers parkers tea and coffee inc invalid profile”


[Re-Titled by Moderator]

Original Title: Can’t get in

iPhone 11, 18

Posted on Sep 1, 2025 01:19 AM

Reply
2 replies

Sep 1, 2025 01:26 AM in response to smoggytea

ChatGPT Says:


That means your iPhone 11 is trying to load a configuration profile from a company server (in this case, Mother Parkers Tea & Coffee Inc.). This usually happens when:


  • 📱 The phone was previously a corporate-issued device and is still enrolled in Apple Business Manager.
  • 🔒 Even if it’s erased or restored, during setup, it automatically contacts Apple’s servers and fetches the company’s management profile.
  • ❌ If the company removed or shut down the MDM server, you’ll get the “invalid profile” message you’re seeing.



What this means for you:


  • You cannot bypass this screen by yourself. The phone will remain stuck until the MDM profile is either accepted or removed.
  • Only the company’s IT department (Mother Parkers Tea & Coffee Inc.) can remove the device from their Apple Business Manager/MDM system.



Your options:


  1. Contact the company’s IT department – give them the device’s serial number or IMEI, and ask them to release it from their MDM system.
  2. If you bought this phone second-hand, return it to the seller. It should never have been sold still locked to an organization.
  3. Apple Support cannot remove MDM unless you are the registered company admin.


Sep 1, 2025 01:25 AM in response to smoggytea

  1. Is this your corporate/organisation/enterprise/School Management iPhone? Then please contact the system administrator of your corporate//organisation/enterprise/School Management
  2. If it is your device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you



A corporate profile installed on your iPhone could potentially be contributing to the inaccessibility of certain features. 

Here's why:

  • Restrictions: Corporate profiles can have restrictions placed on apps and functionalities. These restrictions might be limiting some activity, causing it to be unresponsive or quit.
  • Managed Apps: IT departments might deploy specific navigation apps through the profile, potentially blocking certain functions or features.
  • Security Settings: Corporate profiles often have stricter security settings that could affect app or function behavior. This might be causing unexpected behavior of an App or functions.


Here's what you can do:

  • Check with IT: The best course of action is to contact your IT department. They can explain the restrictions set by the corporate profile and see what is affected. They might be able to adjust settings or suggest alternative apps or features approved for corporate use.
  • Look for App Conflicts: See if your IT department uses a different app through the corporate profile. Conflicting apps might cause crashes.


Additional points to consider:

  • Even if the profile isn't directly affecting the function, it's still a good idea to check with IT. They might be aware of similar issues and have workarounds.
  • While troubleshooting, make sure you prioritize safety. Don't fiddle with your phone. 


By working with IT and considering these possibilities, you can hopefully identify if the corporate profile is the culprit and find a solution that allows you to use the iPhone to your liking.



Remote management error: Invalid profile on iPhone

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